WSCJTC Acadis Portal Help Desk | Washington State Criminal Justice Training Commission

All registrations are processed using the WSCJTC Acadis Portal.

WSCJTC Acadis Portal

WSCJTC Acadis Help Desk Articles (Directory of ALL articles)

Frequently used articles are online at:

Contacting the WSCJTC Acadis Portal Help Desk

Monday – Friday, 0800-1500
By email at lms@wscjtc.freshdesk.com.
By webform Contact the WSCJTC Acadis Help Desk

The WSCJTC Acadis Portal Help Desk can help you with questions about the Portal.

We can help you with:

Setting up accounts and logging into Acadis
Technical assistance with Acadis
Technical questions regarding online courses (not content related)
Other Acadis Portal related customer service issues

Other related customer service issues

Other Agency Resources

The WSCJTC utilizes a webform to accept all public record requests. Please use the Public Records Center to submit your request and access your provided records.

For certification requests, please email cjtccertmail@cjtc.wa.gov

Program, course assignment, and training deadline questions for LETCSA and the CIT 2-hour Online Training can be found on their program pages.

Search for Program Specific Managers and Administrative Assistants online here for registration related questions.

Question	Answer
My certified peace officer, certified corrections, reserve, or limited authority requiring documents is NOT SHOWING under my agency or needs to be removed.	Law enforcement agencies in Washington State are required by RCW 43.101.135 to notify the WSCJTC of all certified peace officers, certified tribal police officers, reserve peace officers and corrections officers hired and separated from their agency. If the required form(s) has not been received by the WSCJTC Certification Division, they will be moved between agencies. Key Information regarding WA State Certification – All forms are on this page. New Lateral, Recruit, Corrections or Reserve Officer to your agency; submit the Notice of Officer Hire or Notice of Officer Separation to the Certification Division via email at cjtccertmail@cjtc.wa.gov If you need WSCJTC LMS updated, please contact Certification at cjtccertmail@cjtc.wa.gov
What if my certified peace officer, certified corrections, reserve, or limited authority requiring documents LEAVES and needs to be removed from my agency?	Law enforcement agencies in Washington State are required by RCW 43.101.135 to notify the WSCJTC of all certified peace officers, certified tribal police officers, reserve peace officers and corrections officers hired and separated from their agency. If the required form(s) has not been received by the WSCJTC Certification Division, they will be moved between agencies. Key Information regarding WA State Certification – All forms are on this page. New Lateral, Recruit, Corrections or Reserve Officer to your agency; submit the Notice of Officer Hire or Notice of Officer Separation to the Certification Division via email at cjtccertmail@cjtc.wa.gov If you need WSCJTC LMS updated, please contact Certification at cjtccertmail@cjtc.wa.gov
My non-mandated employee is not showing under my agency.	Login to the WSCJTC Acadis Portal and follow these instructions to add your non-mandated personnel to the WSCJTC Acadis Portal. Agencies are not required to notify the WSCJTC of every hire and separation of non-mandated personnel. Non-mandated personnel should only be added to the portal if and when they will be attending training at the WSCJTC. Anyone added to the WSCJTC Acadis system will be attached to an agency until that agency removes them.
What if my non-mandated employee leaves the agency and needs to be removed?	Login to the WSCJTC Acadis Portal and follow these instructions to remove your non-mandated personnel from the WSCJTC Acadis Portal. Agencies are not required to notify the WSCJTC of every hire and separation of non-mandated personnel. Non-mandated personnel should only be added to the portal if and when they will be attending training at the WSCJTC. Anyone added to the WSCJTC Acadis system will be attached to an agency until that agency removes them.
How does my agency’s Training Officer get trained to use the WSCJTC LMS or the Acadis Portal?	We offer live training with a real person! Please email us at lms@wscjtc.freshdesk.com. and request a training session over the phone. Training is available Monday – Friday, 0800-1500.
When will I hear if I’m accepted into a class?	You will be notified of your enrollment 2-6 weeks before the start of class. Automated emails notifications will be sent when registration is requested, registration is changed to enrolled/denied/canceled, and when the course is completed. If you have registration related questions, please use the following contacts: Basic Training Division - cjtcbasictraining@cjtc.wa.gov Advanced Training Division - cjtcatd@cjtc.wa.gov Applied Skills Training Division - cjtcappliedskills@cjtc.wa.gov Gender Based Violence Division - cjtcgbvd@cjtc.wa.gov Program Questions: Contact Program Managers in the Staff Directory
How do I get my official training history?	To get your WSCJTC Acadis Official Training History, email cjtccertmail@cjtc.wa.gov. All public requests are governed by WAC 139.02.040 and must be in writing. Please include: Full first and last name (maiden and married, if they changed) Last 4 SSN (*never* submit full SSN via email) Type of Request (Transcript) Your contact information To get your WSCJTC Acadis Portal Training Record, you can export what you have and send a secure link out by following these instructions: Emailing Your Professional History and/or Downloading your Training History
I need to update my name, email, training manager permission, or other information in the WSCJTC Acadis Portal.	Login to the WSCJTC Acadis Portal and follow these instructions to submit changes to your person record.