CIT - Crisis Intervention Team - 911/Dispatch Train-the-Trainer

This 16-hour class is designed to train dispatchers and call takers who have already been trained in at least 8-hours of the CIT model, and who have a role in CIT training in their agency or region.  The goal is to offer all the necessary materials and instruction to CIT trainers on how to respond more effectively to persons in mental health crisis or with substance use issues.  Additionally, to work more effectively with law enforcement, first responders, and other criminal justice personnel who also respond to persons in mental health crisis and/or with substance use issues. 

The course addresses critical telecommunications specific topics including:

  • Mental health symptoms and disorders
  • Crisis de-escalation and interventions skills and communication techniques
  • Local service and resources linkages (e.g., mental health and crisis)

To register for the course, contact your Training Manager to assign the training to you via LMS.

Upcoming classes are listed below.  Registration does not guarantee acceptance into the class.  Selections will be completed four weeks prior to the class; those accepted into the class will receive a notification at that time.

Successful completion of at least 8-hours of some type of crisis intervention team training or de-escalation techniques from any program.

Rachelle Wright (CIT King County, LEOSA, Firearms Certificate Program Manager), Glenda Coms (Administrative Assistant)

(206) 835-7340

Who can attend our classes?

This class is open to all 911/Dispatchers in Washington State.


Reimbursement is available for this class. 

Dress Code

Visitors attending training at the WSCJTC are encouraged to wear their agency logo shirt/uniform or agency ID badge while on campus. 

Visitors not wearing agency identification can attend classes in business casual attire.  They will need to check in at the front desk and wear a clip-on visitor's identification card.


Schedules will vary by session. 


Deadline to cancel is 7 days prior to class.  Send an email to to cancel your registration.